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Safer interactions between front-line workers and the public

Our 100% online eLearning course is designed to improve safety for all participants and lead to better outcomes.

Mental Health Awareness & De-Escalation Online Training
Course Details

Mental Health Awareness & De-Escalation Online Training

This online Mental Health Awareness & De-Escalation course is built for police officers and organizations seeking practical, job-relevant de-escalation courses that improve safety and outcomes during interactions with individuals who have, or may have, mental health concerns. As de-escalation training online, it supports consistent skill development across teams while reinforcing calm, lawful, and respectful communication under pressure.

The training emphasizes de-escalation techniques for police officers that can be applied in the moment. It’s grounded in evidence-based de-escalation techniques and aligned with crisis intervention and de-escalation training principles. It also reflects a trauma-informed de-escalation training approach, helping learners recognize how stress, fear, and prior experiences can influence behaviour and escalation risk.

Learners progress through realistic mental health scenarios that reflect day-to-day policing contexts, with an emphasis on recognizing indicators, choosing appropriate responses, and applying effective de-escalation techniques during emerging crises.

Whether you’re coordinating de escalation training online for a team in Alberta, British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, New Brunswick, Newfoundland and Labrador, Prince Edward Island, the Northwest Territories, Yukon, or Nunavut, or anywhere else across Canada, this course provides consistent, accessible learning for distributed organizations.

$65.00 CAD

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Learning objectives

1. Demonstrate empathy, recognizing emotions others are feeling, and responding appropriately

2. Demonstrate positive communication techniques that emphasize active communication.

3. Demonstrate positive communication techniques that focus on proper body language techniques.

4. Demonstrate de-escalation strategies that focus on defusing the situation.

5. Demonstrate strategies when subject is defensive, uncooperative or threatening

6. Understand strategies to utilize in regards to follow up, and prevention of reoccurrence

time

120 Minutes

modules

4 Modules

doing

Scenario-based training

GAMIFICATION

Gamification

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Start training today

Course details

  • 120 minutes
  • 4 modules comprising different mental health scenarios
  • Consultations with an international advisory board
  • Immersive and Interactive eLearning
  • Scenario-based training with learner interaction
  • Gamification experience including integration of a narrative context, feedback, and three-dimensional environments.
  • Immediate application of skills learned in eLearning portion during closing video
  • Appropriate for all members of your organization
  • Evaluation component provided for all organizations
  • Focus on improving behavioural skills


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