
Save lives and reduce violence.
Proven de-escalation training that will improve the quality of high-stress interactions.
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Respect and fairness are the foundation of positive interactions.
The way that you interact with others can influence the outcome of each situation.
Learn moreRecognize signs of distress
Mental illness or other stressors are not always visible. Our training will help you recognize, and properly interact with, individuals in distress.
Learn by doing, not reading
Dive right into the situation through immersive videos and branching scenarios. Experience the impact of your decisions.


Prepare for the future
Understand strategies for follow-up. Prevent future incidents from re-occurring.
Practice empathy and communication
Learn empathy and verbal/non-verbal communication strategies to develop trust. Hear from real people about their experiences.
Start your training now.
Measured benefits
The ProTraining program was initially developed for police officers in the line of duty. The program was overwhelmingly successful.
See why it works23% increase
in self-reported police officer confidence
41% increase
in police officer Mental Health Awareness
19% increase
in efficiency on mental health calls
41% decrease
in use of physical force in all police calls

What you'll learn.
Communication
Use verbal and non-verbal techniques to convey your message in a positive and non-threatening way.
Empathy
Recognize, and respond appropriately, to others' emotions and avoid confrontation from the start.
De-escalation
Focus on strategies to defuse tense or dangerous situation, such as explaining your actions and deflecting insults.
Organizations we serve.

















Emergency responders
Law enforcement
Transit
Frontline government
Security
Housing
Don't see your industry?
We do custom courses, tailored to your organization's needs.