Proven De-escalation & Mental Health Training for Police & Security

Save lives and reduce violence between police and the public with our advanced interactive training.

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Frequently Asked Questions

Unit 1

What computer system requirements do I need for the Unit 1 Online Mental Health program?


Adobe Flash Player 10.3 or later, and one of the following browsers:

  • Windows: Internet Explorer 8 and later, Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari 7 and later, Google Chrome (latest version)


  • Windows: Google Chrome (latest version)
  • Mac: Safari 7 and later, Google Chrome (latest version)
  • Mobile: Safari in Apple iOS 7 and later, Google Chrome (latest version) in Android OS 4.1 and later

Apple iOS

Safari in Apple iOS 7 and later, Google Chrome (latest version) in Android OS 4.1 and later

Android OS

Articulate Mobile Player in Android OS 4.1 or later (optimized for tablets)

What are my options for giving the online training?

Option 1 – Your employees can sign up for training on our ProTraining website and take the training course from our website platform.

Option 2 – We can make your organization a branded website, so it looks like the log-in page of the training program is on a branch of your website. (Minimum purchase of $15,000 in training or 300 units)

Option 3 – We can provide you with a SCORM Package for use on your Learning Management System. This would allow the licenses and courseware to be accessed from within your existing system.

* Unlimited 7 days per week direct user support will be provided for all online users of option 1 and 2.

* Unlimited 7 days per week direct support will be provided for all facilitators of option 3.

Does everyone need their own Unit 1 or can members sit together and take the training?

Each individual learns at a different pace. Having someone experiencing the training with your members may influence the way they respond to the trainings decision points. It is optimal for each member to experience their own training so you will know the real behavioural patterns each member may exhibit and so individual learning can be optimal for each user.

What languages does your program come in?

Currently it is available in English. If you need our training in a different language please write us on the ‘Contact Us’ page and we can set up a meeting to discuss sponsorship in your country.

We have the ability and resources to provide training in many languages. Our eLearning providers have produced learning materials in English, French, Spanish, Russian, Chinese (Mandarin), and Arabic.

Your site is not allowing me to sign up. It keeps telling me that the password I created is not correct.

I am very sorry that you are having this problem. To make sure your user log-in is highly secure we require that your password is 6-15 letters/characters in length and contains at least one number or special character. If you continue to experience this issue, please call ProTraining directly at 1-888-670-4407 and someone will be able to directly assist you.

What do I get once I complete each program?

Once you complete the training, you will get both a completion certificate (in PDF form) with your name on it, as well as a digital badge.


Unit 2

What are the two ways Unit 2 can be delivered?

  1. A train the trainer package is available for purchase. This package includes 2 complementary admissions to the individual Unit 2 training, so facilitators can experience Unit 2 training first hand. After training, trainers are given manuals, handbooks, handouts (how to train actors/facilitators/mental health professionals), power-points, evaluation assistance and licenses for Unit 2. Lunch and refreshments are provided for your 2 officers who attend. For more information on Unit 2 – please see the Unit 2 homepage or contact us.
  2. Individual officer training of $500/officer. We hire all actors and trainers for role-based training, and train your members. If you do not see a location near you, we have the ability to add locations.

Do my members need to take Unit 1 before 2 or 3?

Yes. Unit 1 is a 90-minute online course (Unit 1) that teaches officers all of the skills they will be required to use in the hands-on training (Unit 2). Access to Unit 1 is included for the 2 members that are confirmed to attend Unit 2 (train the trainer). For other members, the cost is $50.00 per officer and can be purchased on (if you would like a complementary copy of this training for you to experience, I can provide you with one).

Do my officers need to take unit 2 before 3?

No, but it is recommended.

How long (hours) is the train the trainer course?

  • The train the trainer is a one-day hands-on course from 9am -5pm.
  • 2 officers will each go through 6 scenarios

Is there an annual fee to keep the licence to deliver the training?

No, there is no annual fee. Once purchased, you will have the ability to train using this training indefinitely, but only within your organization.

Can the course be modified in any way by the course provider?

Every 3 years, ProTraining will create a new set of 6 scenarios that you can re-license for a fee but it is not mandatory. So essentially we will modify this course by updating new mental health scenarios so that continued learning can occur.

If ProTraining course materials are modified, will you require the provider to purchase new material to replace any current manuals that they have not used for a course?

As mentioned, we will update our course every 3 years and it is not mandatory for your organization to purchase the new materials. If you want to continue to train using the initial training, there is no fee, but if you wanted the update, there would be a fee. The fee amount would be in the price range of the initial train the trainer, for the new materials and train the trainer session.

Would actors always be required so the learners achieve the greatest benefit from your material?

Actors are a crucial component to our training, as they create an intense, realistic and engaging training session. Our course is based on 5 years of scientific evidence where we trained officers using actors in all scenarios.

If training layout is modified (by not using actors), then training no longer becomes based on scientific research and it will jeopardize the scientific validity and reliability.

With this being said, I understand that hiring actors for training purposes can be expensive, but they are required to achieve the greatest benefit from our material.


Unit 3

When will Unit 3 be available for purchase?

Unit 3 will be available in Fall of 2016




Does your 3-Unit system have to be taken or can I use another mental health training system with ProTraining’s?

We created our 3-stage model to complement all the programs that other organizations offer - we do not want to replace any of the hard work that other police organizations are already doing.

E.g. Our Unit 1 and 2 can be taken 1) before the 40 hour Crisis Intervention Team (CIT) training prominent in the United States or 2) before our Unit 3.

Is our training approved by any organization?

Currently we are approved by the International Advisory Board of experts. This Board consists of police officers, police educators, mental health professionals, academic researchers, adult educators, eLearning experts and individuals with lived experiences from Canada, USA, Sweden, the Netherlands, the United Kingdom, Australia and New Zealand. As well it has been peer reviewed and evaluated in scientific journals. Please see the ‘Science Behind the Research’ page to view our publications.

We are in the process of getting approved by various other organizations as well. Please contact us for more information.