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New Course Offering: Psychological Safety & Resilience 

Have extra funding to use by year end? Get the latest training in resilience and mental fitness to prevent burn out, stress and disability leaves, and increase team camaraderie.

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police

Save lives and reduce violence.

Proven de-escalation training that will improve the quality of high-stress interactions.

Start training

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Respect and fairness are the foundation of positive interactions.

The way that you interact with others can influence the outcome of each situation.

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De-escalation Academy for Police

Police officers interact with thousands of individuals every year. Our Evidence-Based De-escalation Training is intended to provide officers with a step-by-step curriculum to enhance the knowledge, understanding, and practical skills necessary to enable professional, empathetic & positive interactions with those that are in distress or may have mental health & behavioural concerns. 

Training is created by Dr. Yasmeen Krameddine, our subject matter expert in de-escalation and mental health training, who has over 10 years of experience creating, delivering, and evaluating evidence-based de-escalation training to police organizations. She brings together all of the research in de-escalation and continues to enhance learning with continuous updates and current trends.

1. Beginner

Introduction to De-escalation: Techniques Training: 1.5 hours online, a self-directed course that uses interactive scenarios, teaching the basic skills in de-escalation.

2. Intermediate

The De-escalation Roadmap: 6 hours of live instructor-led training incorporating Dr. Krameddine’s de-escalation model and scenario role-play with professional actors. 

Additional add-on: Certification: One-hour exam where officers interact with a professional actor and receive a grade that certifies them in our de-escalation roadmap training. 

3. Advanced

Live De-escalation Training: 2-hour, a monthly webinar that introduces new de-escalation skills and current trends.   

4. Advanced

Train the Trainer: The De-escalation Blueprint: For larger organizations, police trainers can experience our 3-day training where they are taught the skills to deliver our evidence-based De-escalation Roadmap to their officers. 

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Recognize signs of distress

Mental illness or other stressors are not always visible. Our training will help you recognize, and properly interact with, individuals in distress.

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Learn by doing, not reading

Dive right into the situation through immersive videos and branching scenarios. Experience the impact of your decisions.

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prepare

Prepare for the future

Understand strategies for follow-up. Prevent future incidents from re-occurring.

empathy

Practice empathy and communication

Learn empathy and verbal/non-verbal communication strategies to develop trust. Hear from real people about their experiences.

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Measured benefits

The ProTraining program was initially developed for police officers in the line of duty. The program was overwhelmingly successful.

See why it works
23increase

23% increase

in self-reported police officer confidence

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​41% increase

in police officer Mental Health Awareness

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19% increase

in efficiency on mental health calls

41decrease

41% decrease

in use of physical force in all police calls

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What you'll learn.

Communication

Use verbal and non-verbal techniques to convey your message in a positive and non-threatening way.

Empathy

Recognize, and respond appropriately, to others' emotions and avoid confrontation from the start.

De-escalation

Focus on strategies to defuse tense or dangerous situation, such as explaining your actions and deflecting insults.

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Organizations we serve.

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uofsps
u-of-a
hartlandpd
ets
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waterloo
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fpd-patch
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durham
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canadian-railway
emt

Emergency responders

law+enforcement

Law enforcement

transit

Transit

govt

Frontline government

security

Security

housing

Housing

Don't see your industry?

We do custom courses, tailored to your organization's needs.